Disappointing Experience at Belly Buster Diner in Billerica

As a local resident, my family and I have been to the Belly Buster Diner in Billerica only a handful of times due to some minor issues with cleanliness and service. However, our recent visit on a mid-morning Saturday was particularly disappointing. We were a table of five, and despite being told we would be seated when the waitresses 'caught up,' it took some time for us to get served.

The waitress seemed overwhelmed and stressed from the start. She apologized for not getting us our meals on time, but things only got worse from there. When my husband asked about his meal, she informed him that he never received it in the first place! To make matters worse, we never saw her again until it was time to pay the check.

The food itself was also a letdown. I had ordered one of their specials, but unfortunately, they had run out of it. The waitress offered alternative options, which I appreciated. However, my BLT sandwich was not as described on the menu - 'piled high' is an understatement. Each half had only one small piece of lettuce and a half tomato with two tiny pieces of bacon.

To add insult to injury, when we asked for refills on our drinks (I had Pepsi and my husband had lemon-lime soda), she didn't come over until we were almost finished eating. When I mentioned that the roast beef special was no longer available, she simply said we could only have breakfast on weekends unless we wanted a sandwich. The door had a different menu with a roast beef dinner as a special, which caused further confusion.

Overall, our experience at Belly Buster Diner was disappointing to say the least. The service was poor, and the food didn't meet expectations. We were never even offered an apology or a gesture of goodwill for the issues we faced. As a result, I'm not sure if we'll be returning anytime soon - especially during lunch hours.

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